If you are not satisfied with the product(s) you have purchased, you may return the product(s) and will be permitted to a complete refund - NOT INCLUDING shipping, handing charges and insurance costs, from and to Replica by Life, within 7 days. Please note, this does not include all lighting and mirror purchases.
It is a requirement that all returned products, must be in their original condition including accessories and packaging. They must not be changed, used or altered in any way, shape or form.
A 25% restocking fee will be charged and taken from the refund total, if the products, which are returned, are not in their complete original condition and packaging, including ALL original coverings & wrappings.
ALL return charges and costs are, non-refundable. Consequently, the following charges & fees will NOT at all be reimbursed:
Delivery costs from Replica by Life.
Delivery costs to return the product to Replica by Life.
All returned products and items, due to change of mind, must be returned in a safe manner. It is the customer’s responsibility to ensure that this is the case. Replica by Life will not, and does not take any responsibility for damaged or lost products/goods. Replica by Life can be of help, with the best carriers to use, when returning the product(s) purchased. Please note, A credit or refund will NOT be issued, if any goods are to be received damaged in any way.
In order to acquire a total refund, ALL items have to be in our possession within 7 days of the date you received them.
When it is returned, your goods/purchases will be inspected. The refund will then be granted and issued within 7 business days.
To return a purchase, a Replica by Life member of staff must be contacted, to be sent a return authorisation form. This form MUST be completed in its entirety and faxed or emailed to your sales representative for approval BEFORE returning the items. This form, once approved, is then to be attached to the exterior of all packages. Therefore, please print this approved form and stick it on all boxes.
In the wake of a refund, it will happen through the original mode of payment only.