FAQ

How do I search for a product?

You can search using two ways. Either type a search term into the search box, or filter our products by category, space or designer.

How do I sign up for the Replica by Life newsletter?

Scroll to the bottom of the page, enter your email address into the Newsletter box and click the Sign Up button.

How can I change my account details?

You can change your account details by logging into your account. If you have lost your password you can request a password change here.

Do you have a showroom where we can see your products?

Our display showroom is located at the Aspin Commercial Tower on Sheikh Zayed Road. Here, you will have the opportunity to view the quality of our products.

For more details on our location, please go to our Contact Us Page.

What are the websites Terms and Conditions?

What is your Privacy Policy?

We are committed to protecting your personal information. We will not disclose any information to third parties except where it is part of providing a service to you.

For full details, please refer to our Privacy Policy.

How can I care for my products?

For comprehensive information regarding care and maintenance of your products, please refer to our Product Knowledge section, which we have put together for you here. For information specific to the item which you have ordered, please visit the corresponding product's page on our website.

How can I know the prices of your products in my currency?

We strive to make our customers shopping experience as easy and as transparent as possible. To know the price in your currency we have a currency switcher located on the upper right side of the page. Simply choose your currency from the drop-down menu and all prices will be converted to the selected currency automatically. The currencies we publish on the replicabylife.ae website are as follows:

  • Bahraini Dinar - BHD
  • Kuwaiti Dinar - KWD
  • Lebanese Pound - LBP
  • Omani Riyal - OMR
  • Qatari Riyal - QAR
  • Saudi Riyal - SAR
  • United Arab Emirates - AED

Which currency will my credit card bill reflect, when I make a purchase on your website?

Your credit card bill will reflect your purchase on the replicabylife.ae website in AED or USD, depending on the origin of the card. Furthermore, exchange rates at the time of processing may vary due to variances in exchange rates imposed by corresponding banks at the time of processing. This is something which we have no control over.

I've sent an email enquiry through the website, when can I expect a reply?

We aim to respond to all enquiries within 1-2 business days. For urgent enquiries, you may call us on +971(4)355 1334 and one of our friendly customer service team members will assist you.

What can I do if something is wrong with my order?

We do our best to make sure that our customers are completely satisfied with our products and service, however should you need to contact us regarding an issue with your order, you can do so by calling us on +971(4)3551334, or email us at customerservice@replicabylife.ae

How can I cancel an order online

You can cancel an order that has not already been dispatched by logging into your account online. For custom orders, or if you do not know your account login details, please call us on +971(4)3551334 or send us an email request for your log in details at customerservice@replicabylife.ae.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and Paypal.

Can I collect my order in store?

No. All orders will be delivered and you have an option to choose which shipping company to use from our partners list. Different rates shall apply for each location.

I forgot to add a promotional code to my order, can it still be applied?

If you have forgotten to apply a promotional code to your order, please contact our customer service team on +971(4)3551334.

How do I find out if my order has been shipped?

As soon as your order has been sent out, you will receive an email notifying you of the shipment. If you would like to ask one of our customer service team members a question regarding your shipment, you can either email them at customerservice@replicabylife.ae or you may call on +971(4)3551334.

Do you deliver to my country?

At this stage we offer shipping within the UAE and the GCC countries only.

What happens if I'm out when you deliver?

If you know that you are going to be unavailable at the time of delivery, you can notify our customer service team of specific delivery instructions, by writing instructions at the time of placing your order (for example, leave in car port or leave at the front door) or by calling +971(4)3551334. If you are not home when delivery takes place and have not prearranged delivery instructions with us, our courier company will contact you and arrange for the delivery to be rescheduled (Please note, additional delivery charges may apply).

What happens if i don't collect my order?

Pick up from our store is not available at the present time.

How much does delivery cost and how long does it take?

Delivery cost and time depends on the products that you are ordering, how many and where you are getting them delivered to. For live shipping rates, just add the products that you are interested in, to your shopping cart and enter your complete address. More comprehensive shipping information, including average delivery times can be found on our Delivery page.

How do I return an item?

If you decide to return an item, you can obtain a return authorisation from our customer service team by emailing customerservice@replicabylife.ae or calling on +971(4)3551334. Please note, you cannot return an item without filling out the return authorisation form, which has then been given approval from a Replica by Life staff member.

Have you received my returned goods?

As soon as we receive your returned goods we will contact you to notify you and to confirm that your refund/credit/exchange has been processed. If you would like to speak to someone regarding your returned goods, please send us an email at customerservice@replicabylife.ae or call us on +971(4)355 1334.

What is your returns and refund policy?

We offer a 7 days, no questions asked returns policy. For full terms and conditions, please refer to our Return Policy.